Client feedback

We strive to deliver top service across Auckland. We guarantee it.
But don’t take our word for it, see what our valued customers have to say:

Suzannah of Freemans Bay says: “I had never used Neuservice before but when I woke up on a Monday morning to discover my hot water cylinder had burst and flooded my bathroom, they came to my rescue immediately. Arrived within an hour of my panicked call and in rush hour…very impressive. Both Kayne and Clint were 100% professional and efficient. They just got on with the job at hand and reassured me that everything would be sorted out by the time I got home from work, which it was. New hot water cylinder, new plumbing…and no rubbish for me to get rid of. You wouldn’t even know that tradesmen had been here. I will definitely be using Neuservice again and have already started recommending this company to others.”

Sarah of Mission Bay says: “I was pleasantly surprised to find a tradesman as responsive as Neuservice who answered my phone call at 10pm on Good Friday and arrive to fix my leak before 9am the next day with all the parts to hand. We’ve had them back subsequently to do another job which was also excellent. They turn up when they say they will and do a good job at a good price. Highly recommended”

Alex of Browns Bay says: “They were great, my hotwater cylinder broke and I found them through this website, left an e-mail on their site they contacted me after couple of hours and arrived at my place an hour or two after. Mind you, I did say this wasn’t an urgent job, so the response is great! They explained to me what was wrong with it, and fixed it within an hour. My 30yrs old hotwater cylinder’s humming along happily now 🙂 Thanks!”

Vaughan of Waterview says: “After a suggestion to come and fix my spouting when it was convenient, we had next day service – Wayne was very friendly, and just got on with the job. Excellent result, no more leaks, all tided up – and I didn’t have to clean up! The job was just done. No dramas, professionals who know what they’re doing (makes a refreshing change). Use these guys. Thanks very much, “

Joe of New Lynn says: “Had a blocked kitchen sink and called another drain unblocking service. They were unable to solve the problem and suggested I call a plumber. Already out of pocket and the sink still blocked, I called Neuservice. Spoke to David on Saturday morning. Within 15 mins received a call from Mike and said he would be there at 12. As he was busy at another job,Kane arrived at 10.30. Had the pipes unblocked within the hour. Called David to thank him for a job well done and requested the invoice. He sent it to me via e-mail immediately and the cost for this outstanding service was surprisingly reasonable. Cannot speak highly enough of their professionalism. They are definitely my plumber of choice from now on and would like to recommend their service to others.”

Mark of Remuera says: “I had a leaking toilet. Whilst only a small job Neuservice agreed to attend to it at 7.00a.m. (to fit in with my work commitments) two days hence. They arrived at the agreed time, completed the job with professionalism and from my perspective it was quick and functional. I am in business and am taking the time to register this feedback because I found Neuservice to be genuinely customer focussed and great to deal with. “

David says: “Had some serious trouble with hot water overflow. Greg and Francois came to fix it and they explained everything. These guys are so passionate about plumbing and are happy to explain details. All fixed, not cheap, but then when it comes to plumbing – you really do get what you pay for! Very happy and can definitely recommend.”

Hayley says: “I used Neuservice plumbing for a recent plumbing job on my rental property and i couldn’t rate them highly enough. Greg was on the job that day and quickly identified the problem the price was very reasonable and i was highly impressed with his professionalism and efficiency. We’re going overseas soon and it’s a relief to know we can leave our tenants with such a reliable tradesperson should anything go wrong while we’re away. “

Katrina says: “Really happy to have found a plumber who turns up when he says he will, and does the work. He had to go and get a part, but kept us informed of what was happening, and didn’t just disappear. Our tap that has been dripping for months (while we waited for our usual plumber) is now fixed.Yay!!”

Martine says: “Overall 100%! Greg did a great job. I was very relieved because especially the plumbing job on our (old) property worried me. They were by far the cheapest, very easy to deal with, reliable, on time and quick! What more can you wish for?”

Brent says: “Greg arrived on time-in fact was a little early.He was professional and answered all questions and gave advice when asked.The work was of a high standard and the repairs have been fixed to my wife’s satisfaction-which is a good sign. Would recommend and would use again”

Kim & Terry says: “Absolutely awesome service. Came at very short notice and did a great job. Would highly recommend!!!”

Helen says: “Fantastic – I didn’t have to worry about anything as Greg dealt with the manufacturers etc…. for replacements of faulty toilets & fittings saved me time, effort & money!!!! Back up service was excellent as well.”

Frances says: “We had a seriously drippy HWC overflow. Left a message on the answerphone and Greg got back to us within about 30min. He explained what might be the problem and the potential cost. The job was done within about 3 hours of first ringing them. It still drips a bit but he did say it might and explained further remedy which we could pursue.”

Karen And Mike says: “Sept 2006-Jan 2007 Karen and I had the use of Greg’s services through a company that we had employed to undergo extensive renovations and to build an extension to our property in Howick. Greg had kept my wife and I informed of what was happening and when he would be visiting to complete work etc. Greg’s communication and work ethic was fantastic and we came to appreciate pretty quickly that he really was a professional. Greg furthered his professionalism by suggesting where bath ware perhaps would project a more stylish bathroom as an example to name a few. He had even suggested we visit a Bathroom warehouse he recommended and to add ,we bought all our bath/toilet ware from the warehouse. Thank you Greg, whilst we did run into problems with our Building Contractor, you took away any apprehension we had with the work you had to do regarding our extensions and additions. However, I must also apologise to Greg, as I had forgotten to write about how pleased we were with your work. Once again, thank you Karen and Mike “

Iain says: “Greg did actually turn up 15 minutes late but was so apologetic we couldn’t mark him down for it . And in NZ, since when is 15 mins really late. My wife was there whilst Greg worked and felt that he was spot on with everything and was very happy with the what he did and the information he passed on. Thanks Greg, we’ll let you know when we’re doing the kitchen.”

David says: “Very good service. Dave did a great job at fixing our presure problem. The call out fee was not mentioned before the job so that could have been better. He made sure the job was done properly and did not leave until it was fully working right and making the customer happy even if that meant re negotiating the quote. I have recomended this business to a friend and would use again.”

Rachel says: “David came straight away to fix hot water cylinder problem at our rental property, which was electrical in the end. He was easy to deal with, professional and trust worthy. Great customer service, as he then called the electrican to come and fix the problem. I’d use David and his team again if the need arises.”

Peter says: “Leak in water main was notified on weekend and fixed on Monday morning. Excellent service, true to their word. Thanks Greg for a job well done, and promptly.”

Carl says: “Provided good advice to save money and achieve what we wanted. Reasonable price and very reliable.”

Hywel says: “Excellent work done by Steve. Would deffinately recommend these guys”

Sharon says: “Really nice guy, workmanship excellent, would not hesitate to recommend.”

Umesh says: “Greg was great – gave solid no-nonsence advice. Much appreciated.”

Sean says: “A slight delay as the did not figure out the old geyser could not come out the cupboard”

Blair says: “Unfortunately these guys support the wrong Rugby team other than that however they can’t be faulted. Their quote was competitive and very detailed so I knew what was covered (no surprises) plus priced me various optons to consider. On time, and very friendly. Greg did the actual work, very experienced and helpful with his suggestions/ solving problems that came up. Would happily use them again. Thanks “

David says: “good job all round, Dave kept me informed of what was going on and when he would be doing what. nice guy to boot. “

Patrick says: “Gary was great. Put in some new loos and they look and work great. Highly recommended!”

Kelvin says: “very easy to deal with, and fast. Highly recommended.”

Anna says: “Fast, friendly, professional service. I was given an upper-limit quote but the work came in at well under the quote. In my experience so far, they are an excellent company and I shall certainly use them in the future.”

Brent says: “Excellent job, did a very difficult job under my house that involved getting very muddy! Great general advice for me on other projects too. Will be using services again”

Caroline & Theo say: “Greg did an awesome job right from the very start! We found Greg to be a very honest, reliable, professional & a trustworthy worksman. The pricing was right on…you pay for what work is done, no hidden costs. We would highly recommend the Neumann Plumbing to anyone looking for plumbing work to be done… big or small! Thanx heaps Greg! “

Wei of Hillcrest says: “Great Service, very friendly team. “

Lee Chii says: “A job well done. I wish all the other professionals in the service business could be as good as Dave and his brother.”

Iain says: “Greg was very good. He called to say he would be late… A first for a tradesman! He explained what was the problem and what he was doing. He even showed me how to do some plumbing myself, to cut down on bills! It’s hard to find a trademan you can trust, but I think Neumann Plumbing are great. PS, I had my doubts about the reviews here, thinking they were all friends and family, but now I think they are genuine.”

Tanya C of Titirangi says: “Great job, talked me through what was needed without making me feel like a silly woman ! Good rates too in comparison to competition, and excellent after sales – thoroughly recommended.”

Cathrine from Remuera says: “a really great job, no mess left behind all rubbish removed and area left spotless ,Will never call another plumber now I have found Neumanns , very helpful with information about the job and what was required, I was so delighted to have it finished . had beien trying for weeks to get someone to help at last I have a good plumber!! Cathy Bader.”

Tanya says: “I would happily recommend Greg of Neumann Plumbing (in fact I’m just about to) to anyone. We found his services excellent. “

Derryn of Avondale says: “These guys are great. We have given their card to our tenants so they can be contacted direct, such is the trust we have in Greg. He was prompt in arriving, talked through the problems, and charged reasonable rates. I had to get Greg out a second time, on his day off, when the shower he installed wasnot working properly due to some previous, dodgy plumbing (no fault of Greg’s work!) He got to the bottom of the problem even though it was an issue he had only seen once before. I can not speak highly enough of this firm and will be recommending them to anyone who asks. Oh, and they are nice guys as well!”

Beccs&Dharmesh from Greenlane says: “Great work very pleased with the service, very accomodating. Would recommend. Completely honest and reliable.”

Jess says: “Being my first renovation I was nervous about the contractors taking me for a ride. But I found Neumann Plumbing to be polite & efficient. Greg kept me up to date on his progress and was making suggestions as to where I could save money. I would highly recommend both Dave and Greg. “

Craig Connelly of Mt Wellington says: “What can I say. These guys actually turn up on time and do what they say. I requested a quote and David was on time and produced a quote in one day as promised. They gave a start time for the job and once again Greg turned up on time to install a new shower remove the old one. We needed part of a floor repaired and Greg organised a bulder who was there same day to carry out the repairs. A top quality very thorough professional job was done with a excellent clean up. Great communication and very pleasant fellows to boot. I would highly recommend them Cheers”

Robin says: “Over the last 18mths we had two other plumbers come and fix the problem. They never succeeded in doing so, Nuemann Plumbers came in and fixed it first time and we have never had a problem since. “

Richard says: “I found David’s suggestions most valuable, I’m totally happy with the job and wouldn’t hesitate to use him again. “


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