Redsea Plumbing is a name synonymous with reliability, honesty and professionalism. It came from the desire to provide Auckland and the people thereof with plumbing services unlike any other company. Therefore, Redsea is committed to our core values, our customers and our integrity.
Redsea Plumbing provides plumbing services to many clients situated all over Auckland. Our head office is based in East Tamaki, however, we have operators all around Auckland
We are a full service plumbing organisation, so no job is too small or too big, from maintenance to complete renovations, family homes or corporate office blocks. One of our project managers will be more than happy to come out and give you a free estimate on any work that needs to be done.
Your satisfaction is our priority!
At Redsea Plumbing we strive to exceed our customers expectations. Customer service is our main focus
Our commitment to you
- We are committed to arriving on time. We view this as common courtesy to you, and if for some unforeseen reason there is a delay, we will contact you and advise accordingly.
- Professionalism is a core value at Redsea Plumbing – all our authorised plumbers wear a designated uniform.
- We will conduct ourselves in a courteous, professional and friendly manner.
- We will clean up after ourselves. We will ensure there’s no mess for you to clean up after we have completed our work.
- We promise to provide an estimate shortly after conducting a site visit. We feel it’s only fair that you would like prompt and efficient service.
And importantly we guarantee to do it once, and do it right!
Mission and Values
- To deliver services which exceed your expectations.
- To provide best practice quality service, and measure this through our ongoing internal quality assurance programme.
- To maintain the highest standards of professionalism at all times.
- To conduct our business dealings with sound business and work ethics, transparency and integrity.
- To have a 100% customer focus.
We guarantee to complete the stated work to best pratice methods. This means we will do it right! Simple as that.
We are human though, and we recognise there are occassional situations (often beyond our control) that impacts on a project. If this occurs within twelve months of Redsea Plumbing completing the stated work, we will promptly rectify the issue, no questions asked, no cost to you.
Too many times you can end up having numerous call backs and problems with other companies because of poor skills, knowledge or just plain laziness. To us at Redsea Plumbing, this is unacceptable.
When its done right, it will save you time and money.
So get it done right from the start.
Consumer Guarantees Act
Under the Consumer Guarantees Act service must be –
- Provided with reasonable care and skill
- Fit for the particular purpose
- Completed within a reasonable time (when no time is set)
- Provided at a reasonable price (when no price is set)
If a guarantee is not met, you may have rights against the trader for a remedy, to put the problem right.